I know it is launching the game in Dx12 that causes the problem. I played until chapter 4 with no problems in Dx11 until I decided to change it to Dx After which every time i star the game, it displays a black screen when the opening cutscene is done and is supposed to load the main menu and never loads the actual game. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

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